Our offices will be closed from 5 pm 20 December 2019 for the Christmas break through to 8:30 am 6 January 2020.
If you need assistance in this time, please contact the appropriate organisation below.
Natural disaster recovery assistance
NSW Department of Primary Industries (DPI) and Local Land Services coordinate and provide recovery assistance and advice to landholders, primary producers, commercial fishers, and other industries impacted by a natural disaster event.
Visit the NSW DPI website for a comprehensive list of support services during natural disasters.
For urgent assistance
Emergency - 000
For genuine emergencies only. Remember, stay focused, stay relevant and stay on the line
Emergency text - 106
For people who are deaf or have a speech or hearing impairment
NSW Rural Fire Service - 1800 679 737
Information on fire bans and bushfires in NSW, as well as tweets, apps and other digital and social media news feeds
Find a shelter, branch, care centre or vet clinic
Emergency advice for injured wildlife. Phone 1300 094 737
Emergency updates and alerts
Department of Primary Industries - Warnings and Alerts
DPI issues relevant warnings and alerts throughout NSW
NSW Rural Assistance Authority - 1800 678 593
Assistance for rural producers and small businesses in regional NSW
Ministry for Police and Emergency Services
Information on current natural disaster declarations
NSW Office of Water
- Real-time reports on river levels and flows
- Current water allocations, determinations and other orders
Algal alerts - 1800 999 457
For recorded information on current algal warnings
Bureau of Meteorology - (02) 9296 1555
Reporting potential risks
Animal Disease Hotline - 1800 675 888
For reporting unusual disease signs, abnormal behaviour, or unexplained deaths in livestock.
Notifiable animal diseases in NSW Form
A number of animal diseases are notifiable under NSW legislation. This means that there is a legal obligation to notify authorities if you know or suspect that an animal has one of these diseases.
Exotic Plant Pest Hotline - 1800 084 881
For reporting suspect exotic and emergency insects and plant pests/diseases
Aquatic Pest Reporting Hotline - 02 4916 3877
For reporting suspected aquatic or marine weed pests
Fisheries Watch - 1800 043 536
For reporting illegal fishing and fish kills
Illegal rural water usage - 1800 633 362 For reporting suspicious water activities in regional NSW
Information on prevention and preparation
NSW Food Authority
Advice on food safety during power outages and bushfire emergency situations
NSW Rural Assistance Authority
Information on assistance available to rural producers and small businesses in regional NSW
Department of Primary Industry (DPI)
The Department of Primary Industry provides ongoing and current information and advice about preparation and prevention